Shopping at BeadsbytheDozen.com is safe and hassle-free! To read more about site security, go here. What follows are answers to common questions.

Adding and Removing Items to and from your Shopping Cart

To add an item to your shopping cart, simply click on the thumbnail picture or the small shopping cart icon underneath it. This will bring up an enlarged product shot with a description. From the product description page, you add items by clicking the ADD TO CART button. Once an item is added to your cart, you are automatically taken to the Review Cart page. Here you can change the quantity of items purchased by changing the number in the QTY (quantity) field. You may also delete items by clicking the REMOVE button.

Checking Out

The first time you select check out, you'll be prompted to register as a customer with Beads By The Dozen. Registering with Beads By The Dozen allows us to store your personal information on our secure servers so we can offer you quicker checkouts, access to your account and better customer support.

Once you have registered with us, you'll need to log in using the e-mail address and password combination you provided. After you log in, you'll be taken to the main storefront page. From there you can either continue shopping or purchase what's already in your cart by clicking on "VIEW CART & CHECKOUT" in the column to the left or "CHECKOUT" on the menu bar along the top of the page.

From the checkout page you have the opportunity to review the contents of your cart and make any desired changes. Once you're satisfied with your order, click the CHECKOUT button. This brings you to the Checkout Page, where your billing information is automatically entered for you. Please note that your billing address MUST MATCH THE BILLING ADDRESS ON YOUR CREDIT CARD. Simply enter the shipping address and your credit card information. If your shipping address is the same as your billing address, just click SAME AS BILLING and the form will be filled in automatically.

Via United Parcel Service (UPS), Beads by the Dozen offers four delivery methods—Standard Ground service, 3 Day Select, 2nd Day Air and Next Day Air. The cost of each of these options is automatically calculated, based on the items in your cart and the shipping address zip code. Unless you choose otherwise, your order will be shipped Standard Ground. To review our shipping and returns policy, click here.

At the bottom of the checkout screen you are given two options—ORDER ONLINE and FAX, PHONE OR MAIL YOUR ORDER. To order online, you must have completed the credit card information section.

Ordering Online (Secure Internet Credit Card Processing)

By selecting ORDER ONLINE, your order is automatically processed through a secure connection with AuthorizeNet and your credit card is charged. You will receive an e-mail receipt of your order along with a message from AuthorizeNet confirming that your credit card has been charged. Please print and keep a copy of your e-mail receipt for your records.

HOW TO CHANGE MY SHIPPING ADDRESS AFTER ORDERING

Changes to your shipping address AFTER your order has been placed can ONLY be made via EMAIL request, we can NOT make changes via phone call or voicemail.

In-Store Pickup

In-store order pickup is an option for online orders. There is a $100 minimum order amount for all in-store pickup orders and a $5.00 storage fee will also be added. In the comments section of the Shopping Cart, please specify the day you plan on picking up your order. Please allow 48 hours for processing before picking up your order. Orders placed over the weekend will not be ready until Tuesday of the following week. 

Ordering Offline

If you would like to order products offline by phone or fax, please visit our contact page for numbers and information you may need.

Order Status

To track the progress of your order, go to the ORDER STATUS page and select the order number that you wish to track. A copy of your order is displayed along with its current status.

UPS Tracking

Once your order is shipped from the Beads by the Dozen warehouse, you'll receive an e-mail with a UPS tracking number. To track the status of your shipment, visit our UPS TRACKING page and simply enter the UPS tracking number provided in the e-mail.

Customer Support

If you have any questions or comments, please don't hesitate to contact our friendly staff. We're here to help!